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Frequently Asked Questions

[/vc_column_text][vc_toggle title=”Are you able to print in other languages?” open=”true” css_animation=”fadeInDown”]Answer:
We can only typeset in the English language. We can, however, print in any language but we do not have the ability to typeset. We would require you to supply the text ready-typeset as you would like it and then we would scan the text to print your cards. Before going to print however, we would email you a copy to make sure it is all to your satisfaction.[/vc_toggle][vc_toggle title=”Can you do printing in raised ink?” css_animation=”fadeInDown”]Answer:
Yes, we certainly can![/vc_toggle][vc_toggle title=”Can you do the insert printing for us and what are the costs?” css_animation=”fadeInDown”]Answer:
Yes, we can. Simple get in touch with us before placing your order[/vc_toggle][vc_toggle title=”Can you please tell me more about your company?” css_animation=”fadeInDown”]Answer:
Specialshaadicards.com is the online domain name of Regal Stationery Ltd based in London, England UK. The business was started in 1997 whilst the website was uploaded in 2001, the company has steadily grown and now supplies wholesale as well as the retail sector. Most of our cards are manufactured within the UK, however we do also use other manufacturers. We have many customers throughout the world.[/vc_toggle][vc_toggle title=”Do you offer Discounts/deals?” css_animation=”fadeInDown”]Answer:
Depending on your quantity and the overall cost of your stationery, we can offer you a package deal.[/vc_toggle][vc_toggle title=”Do you personalise envelopes?” css_animation=”fadeInDown”]Answer:
Yes, we can. Printing charges for envelopes are the same as for printing other stationery. i.e. £15 set-up charges and 0.20 per sheet thereafter.[/vc_toggle][vc_toggle title=”How can I do the insert printing myself?” css_animation=”fadeInDown”]Answer:
If you have a standard computer printer which allows you to print down to a postcard size (almost every printer does) you should have no problems printing the inserts. Standard glue such as a Glue/Pritt stick will more than suffice on most card materials. Printing the inserts yourselves also gives you the option of personalising each invitation with the name of your guests, a service that we cannot supply.[/vc_toggle][vc_toggle title=”How do we order from you?” css_animation=”fadeInDown”]Answer:
You can order directly from our website or you can order by phone, fax, post or email you can even visit our show room from 9.00am till 6pm Monday to Friday and 10:00 am till 1:00 pm Saturday (appointments are not necessary, however, please phone us to let us know when you will be coming).[/vc_toggle][vc_toggle title=”How do you send out the goods?” css_animation=”fadeInDown”]Answer:
All samples of wedding cards are sent by UK Royal Mail postal service and usually take about 2-3 working days, all orders for large quantities of cards are sent by ANC couriers on a 48 hour delivery. So please ensure that you supply us with an address where someone will be available to receive and sign for the package. All international orders for samples are sent by Royal Mail or snail mail and all bulk orders are sent by FedEx. Consignment numbers can also be supplied for bulk orders so you can track your package online or by phoning the shipping company.[/vc_toggle][vc_toggle title=”How long does the insert-printing process take?” css_animation=”fadeInDown”]Answer:
Once we receive your order for insert printing, we will arrange the layout to the appropriate size and font for your chosen card, add symbols you may have requested and then email, fax or post you a proof of the insert for your perusal. It is then your responsibility to check the proof and notify us of errors, your or ours, to ensure that the spellings, layout and the size of text is exactly to your requirement. Should you require any alterations at this stage please let us know and we will rectify it and email an amended version for your approval. This service is free of charge. Before proceeding with insert printing we will require a written confirmation from yourselves that all is satisfactory and ready to go to print. Once you have approved an artwork/insert layout and the job has been printed and then an error is spotted, you will be liable for the full charge of reprinting your invitations. So it is highly important that you check and double check your insert before giving us the go ahead. Your order should be with you within 3/4 days after receiving your artwork approval.[/vc_toggle][vc_toggle title=”I do not want to give my credit card details over the Internet can I pay by any other method?” css_animation=”fadeInDown”]Answer:
For processing online payments we use Paypal, which is one of the most secure online payment methods available on the internet. The chances of your credit card details being misused are minimal. However you may also pay by giving your payment details over the telephone, by fax or by post. You can also send us cheques or pay by a bank transfer. We will of course require all payments to have cleared before we can send any goods out.[/vc_toggle][vc_toggle title=”Is VAT included in the prices shown on the Internet?” css_animation=”fadeInDown”]Answer:
Yes, VAT has been included in the prices for the cards shown on our website[/vc_toggle][vc_toggle title=”Ordering personalised stationery?” css_animation=”fadeInDown”]Answer:
Please type out the details of your wedding such as the date of the wedding the name of the bride and groom the venue etc. on the website. Alternatively, type out the details you require printed in a word processing software such as MS Word, attach it to an email and send it to sales@specialshaadicards.com[/vc_toggle][vc_toggle title=”What if a certain invitation we have chosen is no longer in stock?” css_animation=”fadeInDown”]Answer:
You can order a sample of the card you want by ordering it from our website or by phoning 020 8590 8529. Samples are sent out via normal post (Royal Mail) and typically take 3-4 days for delivery. As some cards are made on order, we may not have the exact sample in stock, in this case, we will send you a sample that closely resembles the product you have ordered.[/vc_toggle][vc_toggle title=”What if I have received damaged or incomplete goods?” css_animation=”fadeInDown”]Answer:
If you have received goods which are not complete, faulty or damaged in transit, then please contact us within 24 hours. Our couriers, nor us, will not accept any liability if the claim is made outside of the 24 hours. You are advised to check the goods before signing for the delivery. If you find that the goods are damaged please inform the driver immediately. We will do our utmost to rectify the situation.[/vc_toggle][vc_toggle title=”What if I want to cancel my order before it is completed?” css_animation=”fadeInDown”]Answer:
You may cancel the order before it is completed, however, we will need deduct the amount of money to cover the admin charges, depending on how far the order has progressed through the process.[/vc_toggle][vc_toggle title=”What is included in the order?” css_animation=”fadeInDown”]Answer:
Envelopes are included as standard with all our stationery where required, for blank card orders we also include cut to size insert paper. The insert paper is usually matching with the card and is approximately 5mm smaller all round than the actual card. The insert paper is the paper onto which you will print the details of the function, such as the date, time and place.[/vc_toggle][vc_toggle title=”What is your minimum order and what quantities can I order?” css_animation=”fadeInDown”]Answer:
There is not a minimum quantity on any order. However it is advisable to order at least 10% more than you require, to cover for any mistakes you might make. Your postal and/or insert printing charges are also minimised if you order your stationery collectively.[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]